Our Policy

Pricing

All Services Are Priced According To The Current Service Menu On Our Website Unless Specified Otherwise Due To Advertised Discounts, Vehicle Condition, Or Additional Travel Fees. As A Legitimate Business, We Maintain Set Prices To Ensure Sustainable Revenue And Profitability.

Vehicles In Average Condition Will Be Charged The Advertised Price. However, Surcharges May Apply For Excessive Stains, Pet Hair, Debris, Sand, Heavily Soiled Interior Upholstery/Carpets, Muddy Exteriors, Personal Item Removal, And Additional Travel Time.

Deposits Are Non-Refundable

A Deposit Of 40% Of The Service Price Provided Is Needed To Secure A Slot On Our Calendar For Your Vehicle. This Amount Will Be Credited Toward The Final Price Of Your Detailing Service. All Deposits Paid At The Time Of Booking Are Non-Refundable If A Customer Does Not Want A Service Anymore. This Policy Ensures Fairness To Both Parties And Secures Your Appointment With Fresh Touch Auto Detailing.

Mobile Policy

No Additional Travel Fees Will Be Applied For Locations Within Our Service Area. Surcharges Will Apply For Extended Travel Outside Of Service Area. An Additional Fee Of $25 Will Be Applied To Locations Outside Of Our Service Area That Require Travel Beyond 25 Miles Or 45+ Minutes From HQ In Milpitas, CA.

We Do Not Travel Beyond 40 Miles For Any Services Totaling Less Than $500. In Case, Where We Do Travel Beyond 45 Miles Travel Fees Will Be Quoted And Required In Addition To The Deposit Upon Booking, To Secure An Appointment.

Maintenance Plans

Stains, Pet Hair, And Excessive Soil Build-Up That Fall Outside The Scope Of Our Maintenance Detail May Require An Upgrade To A Full Detail Package. Each Maintenance Plan Is Specific To A Single Vehicle And Cannot Be Transferred To A Different Vehicle At Any Time. Currently, There Is No Contract Requirement For Participating In Our Maintenance Program. By Joining The Program, You Will Be Added To Our List, And We Will Contact You To Schedule Service Based On Your Desired Maintenance Interval. If Two Consecutive Service Intervals Are Missed, The Maintenance Plan Will Be Forfeited, And An Initial Detail Package Will Be Required To Resume The Program.

Custom Contracts

Fleet Or Commercial Agreements May Include Tailored Terms To Reflect The Unique Requirements I the client’s business. These terms Of Will Be Explicitly Detailed In The Service Agreement. Clients Agree To Adhere To The Schedules Set Forth In Their Service Agreements. Modifications To Schedules Require Advance Notice, Typically 10 Days Or As Specified In The Agreement. Special Accommodations May Be Considered Based On Availability. Payment Terms For Fleet And Commercial Clients Are Outlined In Their Individual Agreements, Including Due Dates And Methods Of Payment.

Service Scheduling

Clients May Schedule Appointments Through Our Website Submission Form Or By Contacting Us Directly. Confirmations Must Be Made At Least 24 Hours In Advance. Cancellations Without Sufficient Notice May Result In A Fee To Cover Lost Scheduling Opportunities.

Rescheduling By Client

Clients Who Have Paid A Deposit But Do Not Provide A Specific Rescheduling Date Will Retain Their Appointment Credit For Up To One Year From The Original Booking Date. Within This Period, Clients May Contact Us To Reschedule Their Appointment For Any Available Time.

Rescheduling By Fresh Touch Auto Detailing

FRESH TOUCH AUTO DETAILING Reserves The Right To Reschedule Appointments Due To Unforeseen Circumstances Such As Inclement Weather, Vehicle Troubles, Traffic Delays, Or Equipment Issues. We Will Make Every Effort To Notify Clients Promptly And Arrange For A Convenient Alternative Time.

Personal Belongings

We Strive To Create A Seamless And Positive Experience For All Clients. To Ensure This, Clients Are Encouraged To Remove All Personal Items From Their Vehicles Before Service. While We Handle Each Vehicle With Care, FRESH TOUCH AUTO DETAILING Cannot Be Responsible For Items Left In The Vehicle.

Pre-Existing Conditions, Accidents, & Damage

At FRESH TOUCH AUTO DETAILING, We Take Great Care In Handling Every Vehicle To Ensure Its Preservation And Minimize The Risk Of Damage During The Detailing Process. However, It Is Important To Note That We Cannot Be Held Responsible For Any Mechanical Or Pre-Existing Conditions Present In The Vehicle. This Includes But Is Not Limited To Dents, Scratches, Scuff Marks, And Other Damages To The Vehicle's Interior And/Or Exterior That May Have Existed Prior To Our Service.

Furthermore, We Cannot Be Held Liable For Any Loss Or Damage To Articles Or Belongings Left In The Vehicle During The Detailing Process. This Includes Incidents Such As Accidents, Theft, Fire, Or Any Other Unforeseen Circumstances That Are Beyond Our Control.

Service Expectations

We Strive To Clean And Detail Vehicles To The Highest Possible Level. However, In Rare Cases, We May Decline Service For Vehicles That Are Extremely Soiled, Have Years Of Embedded Stains, Or Pose Mold Hazards Beyond Our Professional Ability To Achieve Safe And Effective Results Up To Our Standards. Such Decisions Will Be Made At Our Professional Discretion To Ensure Customer Satisfaction, Maintain Our Quality Standards, And Mitigate Company Risk.

Liability & Limitations

FRESH TOUCH AUTO DETAILING Is Not Responsible For Addressing Or Repairing Pre-Existing Damage To The Vehicle, Including Scratches, Dents, Or Permanent Stains. While We Use Advanced Techniques And Products, Certain Issues, Such As Deeply Embedded Stains Or Tar, May Not Be Fully Resolved. We Communicate These Limitations Openly And Transparently.

Quality Assurance

Our Goal Is To Over Exceed Client Expectations With Every Service Provided. If A Client Is Dissatisfied, They Must Notify Us Within 24 Hours Of Service Completion. We Will Evaluate The Concern And Determine Whether Rework Or Other Corrective Measures Are Appropriate.

Vehicle Battery

During An Extensive Detailing Service, The Vehicle's Doors May Need To Be Opened To Clean The Interior, Which Can Potentially Drain The Vehicle's Battery. By Using Our Services, The Client Releases FRESH TOUCH AUTO DETAILING From Any Liability That May Arise Due To Battery Drainage Resulting From Our Service.

Prohibited Items & Client Liability

To Ensure The Safety And Efficiency Of Our Team, As Well As The Quality Of Service, The Following Items Must Not Be Present In The Vehicle At The Time Of Service:

- Firearms Or Other Weapons.
- Flammable Or Combustible Materials.
- Illegal Substances Or Paraphernalia.
- Hazardous Chemicals Or Materials.
- Medical Waste Or Biological Hazards.
- Items Contaminated With Mold, Mildew, Or Pests.

If Items Are Discovered FRESH TOUCH AUTO DETAILING Reserves The Right To Stop Or Decline Service. We Will Work With Clients To Resolve Any Concerns While Maintaining A Safe And Professional Environment For All Parties.

Safety & Accessibility

Clients Must Ensure That The Service Location Is Safe, Accessible, And Free Of Hazards. If Conditions Prevent Safe Operations, Services May Need To Be Rescheduled.

Refusal Of Service

FRESH TOUCH AUTO DETAILING Reserves The Right To Decline Or Discontinue Service If A Client’s Behavior Is Aggressive, Threatening, Or Otherwise Inappropriate. Reasonable Concerns Arise Regarding The Client’s Ability Or Intent To Pay For Services Rendered. Prohibited Items Or Unsafe Conditions Are Identified In Or Around The Vehicle. We Make Every Effort To Address And Resolve Concerns Professionally. Decisions To Decline Or Discontinue Service Are Not Made Lightly And Will Be Documented For Transparency.

Media Release

FRESH TOUCH AUTO DETAILING May Utilize Photographs, Descriptions, Reviews, Quotes, Or Videos Of The Vehicle For Marketing Purposes. These Materials May Be Used In Various Forms Of Marketing Content Without Providing Compensation To The Client. By Using Our Services, The Client Agrees Not To Pursue Any Punitive Action In A Civil Court Of Law With Regard To The Development, Display, Reproduction, Or Printing Of The Aforementioned Media Examples. This Includes The Use Of Photos And Videos Posted Or Displayed On Online Platforms Such As Social Media And The Company's Website. Rest Assured That Photos And Videos Will Never Be Sold Or Shared With Third Parties. To Ensure Client Privacy, We Will Not Display The Client's License Plate, Address, Or Any Well-Known Area Landmarks In The Media Content.

Privacy Policy

We Respect The Privacy Of Our Clients. Personal Information Is Used Solely For Communication And Service Delivery. We Do Not Share Client Data With Third Parties Without Explicit Consent, Except As Required By Law.

Service Agreement

It Is The Client's Responsibility To Carefully Read And Understand The Contents Of This Service Agreement Before Booking An Appointment. This Will Help Prevent Any Misunderstandings, Misaligned Expectations, Or Disagreements That May Arise During The Service Process. By Utilizing Our Services, You Acknowledge And Agree To All The Terms Outlined In This Service Agreement.